Round smooth black agate necklace

Adhesive-Detached Items​​

Hand-set products (e.g., gemstones) are bonded to settings using ​​jewelry adhesive​​.

• ✅ Quality Issue: Detachment observed upon delivery.
• ❌ Non-Quality Issue: Detachment caused by ​​prolonged water exposure without timely drying​​, leading to adhesive failure (classified as improper wear/maintenance).

Pearl Surface Assessment​​

Natural pearls inherently exhibit ​​growth lines/ridges​​ (normal characteristics, notquality defects).

• ✅ Quality Issue: ​​Significant scratches or pits​​ compromising aesthetics.
• ❌ Non-Quality Issue: Natural texture variations (e.g., ridges, minor surface contours).

Faulty Extension Chains​​

Failure of necklace/bracelet ​​extension chains​​ to open (rendering the item unwearable) is a confirmed quality defect, eligible for ​​repair, return, or exchange​​.