Frequently Asked Questions
Your Questions Answered
About Our Products
1. What materials are primarily used in your jewelry?
We primarily use: 925 sterling silver, 18K gold-plated, natural gemstones/pearls, man-made cubic zirconia/crystals, etc. The specific materials for each item are clearly stated on the product detail page. Most pieces also come with certificates and we support authenticity verification and offer a 30-day quality warranty.
2. Will the jewelry tarnish or cause allergies? How should I care for it?
Sterling silver jewelry may oxidize and darken when exposed to air. On gold-plated jewelry, the plating may thin with long-term wear and friction. We recommend:
- Avoid Contact: Keep away from sweat, lotions, perfumes, cleaning agents, hard objects, etc.
- Clean Promptly: Gently wipe clean with a soft cloth after each wear.
- Store Properly: When not worn, place in a sealed bag or jewelry box to prevent scratches and pressure.
- Silver Care: Use a polishing cloth (silver polishing cloth) for cleaning; for severe tarnish, use silver dip/cleaner (use with caution) or seek professional cleaning.
- Allergies: We use low-allergenic materials (e.g., 925 sterling silver), but individuals with highly sensitive skin might still experience reactions. We recommend limiting wear time initially. For detailed guidance, please refer to our Jewelry Care Guide.
3. How do I determine my ring/bracelet size?
Please refer to ourSizing Guide.
About Orders & Payment
1. Can I modify the shipping address or product details after placing an order?
If your order hasn't shipped yet, please contact customer service immediately to try and make changes. Once the order has been shipped, the delivery address cannot be changed.
2. What payment methods do you support?
We support PayPal and Credit/Debit card payments processed by PayPal.
About Shipping
1. How soon will my order ship?
We typically ship orders within 48 hours. Shipping times for pre-sale or custom-made items are specified on their respective product pages.
2. How much is the shipping fee?
Free shipping. We offer worldwide shipping at no extra cost. (or simply: Free worldwide shipping)
About Receiving Your Order
1. What should I do if I find the item has quality issues or I received the wrong item?
Please ensure you contact our online customer service within 48 hours of receiving the package. Provide clear photos/video of the item showing the issue(s) AND photos of the outer packaging. We will assist you in resolving the problem appropriately.
About Returns & Warranty
1. What is your return and exchange policy?
- We offer a 30-day, hassle-free return or exchange for items with quality issues.
- Detailed Process: Please refer to our Return & Exchange Policy.
Other Questions
1. How can I contact customer service?
- You can reach us via:
- Our customer service team will reply as soon as possible.